DELIVERY 

TAORÉ DELIVERS WORLDWIDE.

DELIVERY IS FREE IN EUROPE FOR ORDERS OVER €75.  

A SHIPPING CONFIRMATION EMAIL IS AUTOMATICALLY SENT TO YOU WITH A NUMBER TO TRACK THE DELIVERY OF YOUR PACKAGE. YOU CAN ALSO TRACK YOUR ORDER BY LOGGING INTO YOUR CUSTOMER ACCOUNT TAORÉ.

ANY ORDER PLACED BEFORE 2 PM IS SHIPPED WITHIN 24 HOURS. BUSINESS DAY (EXCLUDING WEEKENDS AND HOLIDAYS) OR THE SAME DAY. 

ANY ORDER PLACED AFTER 2 PM WILL BE SHIPPED WITHIN 48 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).

EUROPEAN DELIVERY WITH MONDIAL RELAY

FOR DELIVERIES TO PICKUP POINTS® OR HOME, MONDIAL RELAY WILL DO EVERYTHING POSSIBLE TO DELIVER PACKAGES WITHIN AN AVERAGE* TIME OF 3 TO 6 BUSINESS DAYS DEPENDING ON DESTINATIONS.

DELIVERY FOR ORDERS WEIGHING LESS THAN 2 KG: 

• PICKUP POINT®: 3.00 €
• BELGIUM, FRANCE METROPOLITAN, LUXEMBOURG, SPAIN, PORTUGAL

• HOME DELIVERY: 5.00 €
• BELGIUM, FRANCE METROPOLITAN, LUXEMBOURG, SPAIN, PORTUGAL, AUSTRIA, GERMANY, NETHERLANDS

DELIVERY FOR ORDERS BETWEEN 2 AND 5 KG: 

• PICKUP POINT®: 5.00 €
• BELGIUM, FRANCE METROPOLITAN, LUXEMBOURG, SPAIN, PORTUGAL

• HOME DELIVERY: 7.00 €
• BELGIUM, FRANCE METROPOLITAN, LUXEMBOURG, SPAIN, PORTUGAL, AUSTRIA, GERMANY, NETHERLANDS

DELIVERY FOR ORDERS WEIGHING MORE THAN 5 KG: 

• PICKUP POINT®: 14.00 €
• BELGIUM, FRANCE METROPOLITAN, LUXEMBOURG, SPAIN, PORTUGAL

• HOME DELIVERY: 17.00 €
• BELGIUM, FRANCE METROPOLITAN, LUXEMBOURG, SPAIN, PORTUGAL, AUSTRIA, GERMANY, NETHERLANDS

EUROPEAN DELIVERY WITH UPS 

FOR DELIVERIES TO PICKUP POINTS® OR HOME, UPS WILL DO EVERYTHING POSSIBLE TO DELIVER PACKAGES WITHIN AN AVERAGE* TIME OF 3 TO 7 BUSINESS DAYS DEPENDING ON DESTINATIONS. 

DELIVERY FOR ORDERS WEIGHING LESS THAN 2 KG: 

• BULGARIA, CROATIA, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, POLAND, CZECH REPUBLIC, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN

• PICKUP POINT®: 13.00 € 

• HOME DELIVERY: 15.00 € 

• RELAY POINT®: €17.00 

• HOME DELIVERY: €19.00 

DELIVERY FOR ORDERS WEIGHING MORE THAN 5 KG:

• RELAY POINT®: €21.00 

• HOME DELIVERY: €24.00 

*OUR CARRIERS (MONDIAL RELAY AND UPS) MAY EXPERIENCE DELAYS IN DELIVERY TIME (BAD WEATHER, STRIKES...). THIS IS INDEPENDENT OF OUR WILL IN CASE THE SHIPPING TIME IS RESPECTED ON OUR PART. 

FOR ANY OTHER DESTINATION: 

RATES ON REQUEST: INFO@TAOREETHNIC.COM

THE RIGHT OF WITHDRAWAL: 

IN ACCORDANCE WITH THE PROVISIONS OF ARTICLE L. 121-20 OF THE CONSUMER CODE, THE CUSTOMER HAS A WITHDRAWAL PERIOD OF 14 DAYS FROM THE DATE OF RECEIPT OF THE PACKAGE TO EXERCISE THE RIGHT OF RETURN AND CANCELLATION OF THEIR ORDER.

THE SHIPPING COSTS OF RETURNED ITEMS WILL BE BORNE BY TAORÉ AND WILL BE FULLY REFUNDED. 

ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION (ORIGINAL LABELS, ORIGINAL PACKAGING, INVOICE).

RETURNS

ANY REQUEST FOR RETURN, EXCHANGE, OR REFUND WILL BE MADE IN YOUR CUSTOMER ACCOUNT OR VIA OUR FORM.

YOU HAVE A PERIOD OF 20 DAYS FROM THE DATE OF RECEIPT TO RETURN OR EXCHANGE* YOUR ORDER (FULL OR PARTIAL). 

*TAORÉ DOES NOT EXCHANGE FOR OTHER ITEMS BUT ONLY FOR THE ORDERED ITEMS (SUBJECT TO STOCK AVAILABILITY). 

AFTER THIS DEADLINE, ITEMS WILL BE CONSIDERED COMPLIANT AND FREE OF ANY APPARENT DEFECT. NO CLAIMS WILL BE VALIDLY PROCESSED BY TAORÉ.  

REASONS FOR RETURN OR EXCHANGE: 

• ERROR IN THE ORDER (YOU RECEIVED ANOTHER ITEM)
• DEFECTIVE / DAMAGED ARTICLE 
• THE STYLE / SIZE DOES NOT SUIT YOU

THE SHIPPING COSTS FOR RETURNED ITEMS WILL BE AT THE CUSTOMER'S EXPENSE, UNLESS THE DELIVERED ITEMS DO NOT MATCH THE ORDER (DEFECTIVE OR INCORRECT). 

ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION (ORIGINAL LABEL, ORIGINAL PACKAGING, INVOICE).

TAORÉ IS NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED DURING RETURN SHIPPING. WE RECOMMEND USING A SECURE SHIPPING METHOD WITH A TRACKING NUMBER AND KEEPING IT. 

ITEMS MUST BE RETURNED TO THE FOLLOWING ADDRESS: 

• HALL A - APP 4 
• RUE DE LA FONTAINE SAINT MÉEN 
• 14130 PONT L'ÉVÊQUE
• FRANCE

HOW TO MAKE A RETURN? 

IN YOUR CUSTOMER ACCOUNT, CLICK ON THE "RETURN AN ORDER" BUTTON. YOU WILL BE REDIRECTED TO THE CONTACT FORM. YOU MUST FILL IT OUT BY SPECIFYING THE ORDER NUMBER CONCERNED AS WELL AS THE REFERENCE OF EACH ITEM TO EXCHANGE OR RETURN. 

IF THE SHIPPING FEES ARE AT YOUR EXPENSE, YOU WILL HAVE TO ARRANGE THE RETURN OF THE ITEM(S) YOURSELF. 

IF THE SHIPPING FEES ARE COVERED BY TAORÉ, YOU WILL RECEIVE A RETURN LABEL BY EMAIL TO STICK ON YOUR PACKAGE TO RETURN THE ITEM(S).  

ONCE THE ITEMS ARE RECEIVED BY TAORÉ, YOU WILL BE OFFERED THE FOLLOWING OPTIONS: 

IN THE EVENT THAT THE RETURN OF THE DEFECTIVE ITEM IS JUSTIFIED, TAORÉ WILL OFFER THE CUSTOMER A REFUND FOR THE ITEM (AT THE PRICE CHARGED AT THE TIME OF PURCHASE), ITS REPLACEMENT AS LONG AS THIS ITEM IS IN STOCK, OR A CREDIT (IN THE FORM OF A DISCOUNT VOUCHER). 

IN THE EVENT THAT THE RETURN OF THE DEFECTIVE ITEM IS NOT JUSTIFIED, TAORÉ WILL BE EXEMPT FROM ANY COMPENSATION. 

THE REFUND WILL BE MADE VIA THE INITIAL PAYMENT METHOD OF THE CUSTOMER AS SOON AS POSSIBLE AND NO LATER THAN 30 DAYS AFTER RECEIPT OF THE MERCHANDISE BY TAORÉ. 

THE CREDIT (A UNIQUE DISCOUNT CODE) WILL BE SENT TO YOU BY EMAIL. YOU CAN USE IT AT THE TIME OF PAYMENT FOR A NEW ORDER. IT WILL BE VALID FOR 1 YEAR FROM THE DATE OF EMAIL SENDING. 

IF THE TOTAL AMOUNT HAS NOT BEEN USED, YOU JUST NEED TO CONTACT TAORÉ VIA OUR FORM AND A NEW DISCOUNT CODE WILL BE GENERATED FOR YOU WITH THE REMAINING AVAILABLE AMOUNT. 

READ THE TERMS AND CONDITIONS